Playground

A “pre-order” allows you to place a reservation for a product prior to its scheduled release date. Products in a pre-order status are marked with a “pre-order” ribbon.

• To reserve a product marked with the “pre-order” ribbon, simply add it to your shopping cart.
• You can pre-order an item up to the scheduled release date and time. However, you may not receive the item on the listed release date if the order is placed less than 8 days before the release date.
• After placing your order, you will receive an email confirmation containing an order reference number. 

• When you place a pre-order, we will contact your financial institution to confirm that the payment method you have used is valid. We do this by pre-authorising your payment method.
• We will charge the total price of your pre-order to the payment method that you provided once your order is ready to ship, which is usually around 7 days prior to the release date. 
• We will send you an email before the release date to remind you that we will charge your payment method prior to shipping the item to you. 
• Please ensure that you have funds available in advance of the release of the game and that your payment method will be valid up until the release date.
• If you no longer wish to receive the pre-ordered item, you may cancel your reservation up until the item enters the shipping process, which usually around 8 days before the currently scheduled release date.
• NOTE: Your pre-order reservation will be cancelled if your payment method fails for reasons such as insufficient funds, card expired, etc. If your payment method fails, a cancellation notification will be sent to you via email See No. 14 below for information on how to verify and/or modify your payment information.

• Generally, pre-orders are delivered on the listed Release Date.
• You may not receive the item on the listed Release Date if the order is placed less than 8 days before the listed Release Date. 
• Delivery to certain postcodes may take longer.
• An attempted delivery on or before the delivery date meets our estimated delivery timeline. Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or payment method information, or other unforeseen circumstance outside of our control.